Frequently Asked Questions
Our Most Common Inquiries
Do you accept wholesale orders / custom soap requests?
If you are interested in setting up a wholesale account please make sure that you click here and it will take you to the interest form.
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We can do custom soap orders as long as we have enough notice. Note that it could takes 6-8 weeks due to the cure time required for soaps.
Oops! I've mailed my package to the wrong address! Can you send a replacement?
It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.
How long can I wait to open and use your soaps?
We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time. However, our soaps will still get you clean after the fragrance and colors are long gone!